Détail de l'éditeur
Documents disponibles chez cet éditeur (3)
Ajouter le résultat dans votre panier Affiner la recherche
ouvrage
A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for a customer. It is processes that create value. The book focuses on complex services, that[...]
ouvrage
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, semi-professionals, and technical workers laboring in all spheres, from law to medicine, [...]
